Shipping Policy
From Suria to your research workflow.
Shipping Area
Currently, the United States.
Suria currently ships within the United States.
Order Processing
Prepared promptly, not instantly.
Orders are generally prepared for shipment within 1–3 business days after payment has cleared, excluding weekends and recognized holidays.
This is a normal processing target rather than a guaranteed delivery date.
Tracking
Sent when it's available.
When tracking information becomes available, customers will receive shipment information using the contact information associated with their order.
Shipping Address
Accuracy is the customer's responsibility.
Customers are responsible for providing a complete and accurate shipping address.
Customers should contact Suria as quickly as possible if an address correction is needed before shipment.
Suria cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to a carrier.
Delivery Estimates
Estimates, not guarantees.
Carrier transit estimates are estimates and may be affected by weather, holidays, carrier operations and other circumstances outside Suria's direct control.
Damaged Packages
Contact us, and hold onto everything.
Customers receiving a visibly damaged shipment or damaged product should contact Suria promptly and retain the product, packaging and shipping materials.
Suria may request photographs or other information needed to evaluate the issue.
Missing or Lost Packages
We'll look into it with you.
Customers should contact Suria if tracking indicates a delivery problem or a shipment appears to be lost.
Suria will review the circumstances and available carrier information before determining the appropriate resolution.
Storage & Temperature
Per the product's own specification.
Storage information should be based on the specifications associated with the individual research product.
Questions
We're here.
For shipping questions, please reach out via our Contact page.