Optional coverage for carrier-related shipping problems.

Suria Delivery Protection is an optional, merchant-managed program — it is not insurance. When purchased or included complimentary with your order, Suria takes the lead in investigating qualifying carrier-related problems and, where appropriate, replaces or refunds the affected merchandise.

Suria Delivery Protection is available at checkout at the following rates:

• Orders under $100: $2.99
• Orders $100–$199.99: $3.99
• Orders $200 or more: complimentary Suria Delivery Protection, along with complimentary standard shipping

Delivery Protection may apply to qualifying situations including:

• Carrier-confirmed loss in transit
• Transit damage
• Verified carrier misdelivery
• Verified theft following delivery, when sufficient supporting evidence exists

A claim is not automatically approved simply because a problem is reported. Suria may investigate and request reasonable supporting documentation before a claim is approved.

A carrier tracking status of Delivered does not automatically qualify for replacement or refund, even when Delivery Protection applies.

Before reporting a missing package, please check the delivery location, with household members, with neighbors, and any parcel lockers, and review the carrier's delivery details.

If the shipment remains missing, Suria may request evidence appropriate to the circumstances, which can include a carrier investigation or case number, available doorbell or security footage, a police report for suspected theft or certain higher-value claims, or other reasonable supporting evidence.

Verified porch theft may potentially qualify when supported by appropriate evidence. A bare statement that tracking shows Delivered but the package cannot be found does not, by itself, establish a qualifying claim.

Customers who decline optional Delivery Protection do not receive Suria's enhanced carrier-loss, theft, or damage replacement guarantee, and may need to pursue available remedies directly with the carrier.

Suria will still provide reasonable information or assistance where appropriate, particularly where a carrier requires shipper participation. This does not waive any consumer or payment rights you may otherwise have.

Delivery Protection is never required for Suria to correct its own fulfillment mistakes — for example, the wrong product, the wrong strength, a missing item due to Suria's error, or a shipment sent to an address different from the one submitted by the customer because of a Suria error. These are corrected at Suria's expense regardless of whether Delivery Protection was purchased.

The standard reporting window for broken, leaking, or damaged products, wrong product or strength, missing items, or visible shipment damage is within 48 hours of the carrier-recorded delivery time.

Suria retains reasonable discretion for unusual circumstances rather than treating this window as an automatic denial in every situation.

Where applicable, please provide your order number along with clear photos of the outer shipping package, the shipping label, the affected product or vial, and the internal packaging.

Please retain the shipping package, internal packaging, and affected materials until your claim is resolved, as carrier inspection may be required.

When replacement merchandise is reasonably available, Suria replaces the qualifying affected merchandise and covers the shipping cost for the replacement.

If replacement is not reasonably available, Suria refunds the affected merchandise.

For a single damaged vial within an otherwise successful order, Suria remedies the affected vial rather than the full order. For a completely lost qualifying shipment, replacement may apply to the covered order.

If an entire qualifying protected shipment fails and replacement is not reasonably possible, Suria refunds the affected merchandise along with the original standard shipping charge actually paid.

If only one item within an otherwise successfully delivered order is refunded because replacement is unavailable, the affected merchandise is refunded, but the original outbound shipping charge is not.

If your order received complimentary shipping, there is no outbound shipping charge to refund.

For a shipping problem or to start a claim, please contact us via our Contact page. For general shipping information, see our Shipping Policy; for our broader return and refund terms, see our Refund Policy.