Straightforward help when an order isn’t right.

Because of the nature, handling requirements and chain-of-custody considerations associated with research compounds, Suria generally cannot accept returns of research products after delivery.

If Suria ships an item different from the item ordered, the customer should contact Suria promptly so the fulfillment error can be reviewed and corrected.

If an item arrives damaged, customers should contact Suria promptly and provide photographs of the product, packaging and shipping materials when requested.

If an order arrives with an item missing, customers should contact Suria so the shipment and fulfillment record can be reviewed.

Customers may request cancellation before an order enters fulfillment or shipment.

Suria will make reasonable efforts to honor cancellation requests but cannot guarantee cancellation once fulfillment has begun.

Approved refunds will generally be returned through the original or applicable payment method where possible.

Processing times may depend on the payment provider or financial institution.

If you experience a legitimate order problem, we encourage you to contact Suria so there is an opportunity to investigate and resolve the issue directly.

Reach out via our Contact page.